![]() ![]() A big challenge is finding a balance between an apologetic tone and an optimistic one, because the response will not only affect the reviewer's opinion of your company, but also future customers or guests. How to reply to negative Google reviewsĪnswering negative Google reviews can be challenging and requires some experience. In addition, you can find examples of good replies to positive reviews in our template collection for hotels here. You can find a detailed list of DOS and DON'TS when responding to positive Google reviews in our blog How to respond to online reviews? Well, that is why we developed our AI Review Reply Assistant who generates an individualized response to every review. When responding individually to a lot of positive Google reviews, you likely know the feeling when you need to reply to multiple positive reviews and are lacking ideas of how to formulate the third or fourth response without sounding too repetitive. You should always personalize the response by not only stating the name of the customer but also by including key aspects of the positive review. If you have a personal relationship with the customer, you can also thank them for their support. A good start to respond to positive Google reviews is to thank the customer for their review and mention how much you appreciate their purchase or stay. It is very important to let the reviewer feel valued by showing him or her that you genuinely care about the feedback. And this is why crafting responses to positive Google reviews isn't as easy as you might think. Google Review Response Screen How to reply to positive Google reviewsįirst of all: Congrats to a happy guest or customer! Now is your chance to turn that customer into a loyalist or even an ambassador of your business but a generic template will likely not fulfill this purpose.
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